If you are unable or having difficulty downloading a gift certificate or ticket for which you were approved, here are some possible steps to resolve this.
First, check that the certificate has been approved by the donor and is not still in Pending status. You should be able to see an "Approved" status as well as a "Download Certificate" option or icon in the donation's row in My Activity/Match Activity:
If the Download Certificate button is not available, please check the "Status" to ensure the certificate is ready--in some instances, donor companies choose to customize and upload certificates themselves, and these will not be available immediately, but rather when the company uploads them later.
Where the downloaded certificate is saved on your computer will depend on your internet browser's settings. Common places include the desktop, a "Downloads" folder, or another designated location, as determined in your "Preferences" settings.
If you've reached your event's donation deadline and the certificate is still not available, please reach out to DonationMatch Support via email at support@donationmatch.com or the green "Help/?" button in the lower left corner of our website for assistance.