To prevent your organization from losing access to your account's activity history as well as any grandfathered benefits, we suggest transferring an account instead of deactivating it.
To transfer your account to someone else in the same organization when there is only one organization profile tied to the login:
- Log in at https://my.donationmatch.com
- Click on the person icon in the upper right corner
- Select "User Account" from the dropdown menu
- On the User page, update the email address and/or contact information as needed
- If the email address has changed, have the new owner click on the special link in the verification email they receive to enable all features of the account.
Other areas that should be reviewed for accuracy and/or updated are "My Profile" and My Events (if a nonprofit account) or My Items (if a donor company account).
If needed, the new account owner can reset the password when logging in for the first time at https://my.donationmatch.com. It can also be updated within the User Account's Security area.
If the same login is tied to multiple profiles, and only one profile needs to be transferred, please contact us at support@donationmatch.com with the changes, and our technical team will assist in transferring one profile to another user.
If your account needs to be closed permanently, this can be done through the User Account's Security area.