Our Money-Back Guarantee for Pro Event or Pro VIP upgrades is straightforward:
If you use the provided benefits and do not receive at least 3x the value of your upgrade cost, we’ll refund your payment in full.
To qualify for a refund, you must:
- Complete a Marketing Review or Event Strategy Call at least 30 days before your event.
- Request all appropriate items from your donation catalog.
- Accept suitable offers promptly.
If you believe you didn’t receive at least 3x the value of your upgrade through goods received, partner savings, tools, and expert advice combined, you can request a refund.
Submit your Refund Request here within 30 days after your Pro event concludes or your Pro VIP year ends. We’ll review your account and process your refund if you qualify.