By request of donor companies, DonationMatch performs due diligence to verify each profile in our system--this includes an organization's charity/exempt status and the account holder's authorization to solicit donations. Nonprofit profiles are usually reviewed within five (5) business days.
To verify an organization's tax I.D., we use:
- (U.S.) IRS Exempt Organization Search, Guidestar and Better Business Bureau's Charity Seal Program and Wise Giving Alliance
- (Canada) Canada Revenue Agency Charity Listings
To verify account holders, we use:
- Organization's website
- Contact information listed on the organization's tax returns or Guidestar profile
- Web searches
This process may take longer if the contact information provided cannot be easily found on public sites.The need for third-party or staff verification is the most common reason for delays in being able to approve an account. You may assist us by making sure that:
- A work email address that matches the organization's website URL is used
- The account holder's email address is visible on your organization's website
- Your organization's website is updated and publicly available
- Staff members are prepared to respond to any fact-checking inquiries
Please check your spam folder if you have not received a response within five (5) days. If you need further help, send us a message at nonprofitsupport@donationmatch.com